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Customer Reviews.

sales

5

Charlotte Evans was great !

11 May 2019

service

5

Kept well informed by staff at the centre and even sent an E-Mail on the work done, including a video as the service progressed.

08 May 2019

service

3

No tyre wear measurements limited detail in collection

06 May 2019

service

5

Jess looked after me very well

06 May 2019

service

5

Quick service when dropping and picking the car up and friendly staff.

03 May 2019

service

4

Helpful friendly staff

28 April 2019

sales

5

Customer service was perfect. That Lady Sharot made it easier for me to make my decision

27 April 2019

service

3

Service at the dealership was simple. Car was not cleaned.

24 April 2019

service

4

Very satisfied - only downsides were as mentioned above, so just a little room for improvement.

22 April 2019

service

5

Very happy with the service recieved, I will be returning for regular maintenance and MOT's for this reason

22 April 2019

service

5

I was in for a mini service early Monday morning after a weekend away. Jessica kindly phoned me on Friday before as a reminder and also was quick to offer me a coffee on arrival early Monday am

19 April 2019

sales

3

There were features that I was told the vehicle had but then found out on delivery that it was optional extra ! I had Countryman auto s cooper. Was told it had eco/sport mode, then told optional extra that was £100! Plus

19 April 2019

service

3

Service customer service in main BMW showroom. Wanted to look at other mini's but in separate building so just had service and left.

15 April 2019

service

3

Too costly in comparison to other services

13 April 2019

service

5

Jessica was the perfect host. Arranged a taxi quickly.

11 April 2019

sales

5

Service was outstanding

09 April 2019

sales

5

I have used Trainer/Sytner for the last 10 plus years and always found their service to be excellent

09 April 2019

sales

5

Friendly professional and easy to deal with .Kept well informed throughout the whole process.

07 April 2019

service

5

I know that if my car has a service or any other work completed by Mini Swansea it will be done correctly

05 April 2019

service

5

Staff were very attentive and efficient. Liked the video of my car pointing out tyre wear etc

01 April 2019

sales

5

For the same reason I mentioned in question 1

26 March 2019

service

5

My past records will show that I have been a faithful customer to you & always satisfied with the service & my recent visit didn't disappoint except for the horrible foot prints on my normal very clean car.

25 March 2019

service

1

The actual servicing of our car was fine. On the other hand the lady on reception wasn't the most pleasant we've dealt with. She was quite bossy with no please or thank you e.g sit there I'm not ready yet, sit here now. No pleasantries at all.

24 March 2019

sales

3

Some of the cost options were not clear

22 March 2019

service

5

Booked car in, done quicker than expected, free wash

21 March 2019

sales

5

I had very good service from Synter in Swansea, I particularly would like to mention the lady I dealt with Maddie, she was so helpful and really new everything we needed, very good customer service.

19 March 2019

service

5

I have been dealing with bmw mini Swansea for a number of years and have always found dealing with the sales team an enjoyable experience.

19 March 2019

service

5

On time , clear and informative visit.

17 March 2019

sales

5

There was a smudge in the upholstery in the back of the car, which I'm sure Sytner's would be able to sort out...I just haven't had a chance to go back.

11 March 2019

sales

5

Very satisfied with the assistance and information provided by the sales staff.

11 March 2019

service

5

Did what was expected on time at my convenience

10 March 2019

service

5

quality service

05 March 2019

service

5

Staff very friendly and helpful.

03 March 2019

service

3

Had to return following week as fault had not been rectified.

02 March 2019

service

5

Great lady who dealt with me on the service desk

01 March 2019

service

5

efficiency

25 February 2019

sales

5

It is the correct answer

23 February 2019

service

5

On time, on the button.