Charlotte Evans was great !
Charlotte Evans was great !
Kept well informed by staff at the centre and even sent an E-Mail on the work done, including a video as the service progressed.
No tyre wear measurements limited detail in collection
Jess looked after me very well
Quick service when dropping and picking the car up and friendly staff.
Helpful friendly staff
Customer service was perfect. That Lady Sharot made it easier for me to make my decision
Service at the dealership was simple. Car was not cleaned.
Very satisfied - only downsides were as mentioned above, so just a little room for improvement.
Very happy with the service recieved, I will be returning for regular maintenance and MOT's for this reason
I was in for a mini service early Monday morning after a weekend away. Jessica kindly phoned me on Friday before as a reminder and also was quick to offer me a coffee on arrival early Monday am
There were features that I was told the vehicle had but then found out on delivery that it was optional extra ! I had Countryman auto s cooper. Was told it had eco/sport mode, then told optional extra that was £100! Plus
Service customer service in main BMW showroom. Wanted to look at other mini's but in separate building so just had service and left.
Too costly in comparison to other services
Jessica was the perfect host. Arranged a taxi quickly.
Service was outstanding
I have used Trainer/Sytner for the last 10 plus years and always found their service to be excellent
Friendly professional and easy to deal with .Kept well informed throughout the whole process.
I know that if my car has a service or any other work completed by Mini Swansea it will be done correctly
Staff were very attentive and efficient. Liked the video of my car pointing out tyre wear etc
For the same reason I mentioned in question 1
My past records will show that I have been a faithful customer to you & always satisfied with the service & my recent visit didn't disappoint except for the horrible foot prints on my normal very clean car.
The actual servicing of our car was fine. On the other hand the lady on reception wasn't the most pleasant we've dealt with. She was quite bossy with no please or thank you e.g sit there I'm not ready yet, sit here now. No pleasantries at all.
Some of the cost options were not clear
Booked car in, done quicker than expected, free wash
I had very good service from Synter in Swansea, I particularly would like to mention the lady I dealt with Maddie, she was so helpful and really new everything we needed, very good customer service.
I have been dealing with bmw mini Swansea for a number of years and have always found dealing with the sales team an enjoyable experience.
On time , clear and informative visit.
There was a smudge in the upholstery in the back of the car, which I'm sure Sytner's would be able to sort out...I just haven't had a chance to go back.
Very satisfied with the assistance and information provided by the sales staff.
Did what was expected on time at my convenience
Staff very friendly and helpful.
Had to return following week as fault had not been rectified.
Great lady who dealt with me on the service desk
It is the correct answer
On time, on the button.