OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 84 comments received in the last 90 days.
30 September 2025
Great customer service from all the staff. The car arrived sooner than expected and the valeting team done an amazing job getting both the inside and out perfectly clean ans shiny ready for collection
21 September 2025
After we had ordered and paid for the car my husband saw we could have saved about £5k if we had bought it a week later. Not wanted to loose this money John fought and got us this refuction. We were very impressed.
20 September 2025
Leon was very professional in dealing with us and explained things well and answered all our questions.
18 September 2025
Kept up to date with the whole process from ordering to delivery. Fantastic service
14 September 2025
Everything explained in full
11 September 2025
Everything was explained very thoroughly to me from the paperwork to actually sitting in my new car to drive it away
07 September 2025
Friendly service
04 September 2025
Members of sales staff were outstanding.
20 August 2025
Again, Graham was excellent throughout, a brilliant experience.
05 October 2025
Shame there was no car wash/valet service available, no-one's fault I know, otherwise I would have been fully satisfied. If I could, I'd have added half a star for the Welsh cake and coffee!
02 October 2025
Easy booking in system, kept well informed
30 September 2025
Great communication, friendly, reliable, professional service.
30 September 2025
Had to leave car all day.
29 September 2025
As above!
29 September 2025
No fuss
28 September 2025
Very friendly and efficient
28 September 2025
Everytime, I deal with yourselves, it's a well oiled and proven process that makes me know my car is in good hands.
20 September 2025
Job done quickly and correctly.
19 September 2025
Charlotte was great, prepared information ahead of my visit, made an efficient process
03 October 2025
Charlotte and Graham were amazing during the ordering/delivery process. Charlotte was always on hand to respond to any concerns I had. Graham was so knowledgeable when showing me the car features.