OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
176 ratings and 127 comments received in the last 90 days.
09 March 2025
Bechan always kept fully updated with the purchase and she always responded to my enquiries in a timely manner. Bechan was very professional and knowledgeable. I appreciated her sending me a video of the new car whilst I was on holiday. Very happy.
08 March 2025
We are happy with the service we received.
01 March 2025
Everything from the booking of the car to completion was excellent
01 March 2025
Tara Bowen took a huge amount of her time to make me feel confident to drive my new mini, as i was nervous changing from a manual to an automatic
27 February 2025
Tara Bowen was exceptional. I actually used the swansea dealer because of her rather than cardiff
27 February 2025
Kept up to date
26 February 2025
Was made to feel like part of the family as soon as we walked into the place I have never had such a great time buying a new car like this before excellent customer service ????
25 February 2025
As above the staff are so helpful and friendly and our you completely at ease.
18 February 2025
Great service from a very pleasant Graham
20 March 2025
Same as above.
19 March 2025
Just made one phonecall to get the car booked in for first service. Did the job , let me know when thecar was ready.
18 March 2025
Alexandra the Service Receptionist was truly outstanding - a tremendous asset for the business and the Brand
18 March 2025
Again staff always pleasant
17 March 2025
Both Alexandra and Graham were very helpful and professional.
17 March 2025
The only reason I have given 3 stars is the price of the service over £430 for under 2hrs work.
15 March 2025
Great friendly service
15 March 2025
I am very happy with the staff , communication and actions taken. I am very unhappy that a brand new car has had to go to the service department after just one week
15 March 2025
Between Tara and Alex. All was great
15 March 2025
Very welcoming team
22 March 2025
Charlotte was extremely helpful, she had great knowledge and talked me through the set up process with great patience. Dan was also very helpful on the finance side.