About Your Local MINI Retailer

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Electric
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Electric

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Electric

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Electric

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Petrol

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Petrol

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Electric

Following the UK Government’s recent Electric Car Grant announcement, we are assessing how this will impact MINI and will share updates once more information becomes available.

OUR CUSTOMER REVIEWS

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

139 ratings and 101 comments received in the last 90 days.

20 August 2025

Again, Graham was excellent throughout, a brilliant experience.

14 August 2025

Clear communication and really helpful.

13 August 2025

Tara and the car were ready for me as soon as I walked in. Tara set up the car for me using my phone so I didn't have to and answered every question I had perfectly. Ran through the car in great detail and went for test drive to put my mind at ease.

09 August 2025

Easy process to purchase thr car and great customer service

07 August 2025

Love the car, handover was thorough so we configured the car to our preferences, making the driving experience so enjoyable

05 August 2025

Charlotte Morris was excellent

30 July 2025

Seamless. Everything taken care of for me. The service from this Mini centre has just got better over the years that I have been with you.One day is was ordered, five days later it was all bright and shiny in the showroom ready for me to take home.

30 July 2025

Staff were pleasant and very helpful.

29 July 2025

Smooth transaction.

26 July 2025

Friendly and informative, no pushy sales patter from sales staff

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22 July 2025

I dealt with Tara Bowen who was excellent throughout the whole process. This is the second car we have purchased from MINI (my wife bought one in April) On both occasions Tara provided an excellent service. She is a credit to your company!

21 July 2025

I received 5 star service.The whole process ,from my inital visit to driving my new car away was an excellent experience.This is thanks to Charlotte, she was super knowledgeable and offered help and guidance throughout the whole process .

20 July 2025

What an experience from start to finish. Bechan immediately saw us entering Sytner and engaged in a professional friendly manner. From ordering my beautiful mini, to talkingme through the test drive, to the handover, she was with us all the way!

14 July 2025

Charlotte Morris was extremely helpful, she could not have done any more for us, a great asset to your team and she made the purchasing experience a happy one. Equally John Rosser's contribution to the purchasing process was very much apprrciated.

04 July 2025

Charlotte was very friendly, helpful and excellent knowledge of product. We would definitely recommend her to family and friends.

03 July 2025

Constant updates from Tara

30 June 2025

First class, sales contact was very knowledgable and supportive throughout the purchasing experience. I was given time and support to find and then purchase the perfect vehicle for me. Excellent communication

27 June 2025

From start to finish I was kept informed and updated and the process was smooth and efficient ??

15 June 2025

See above answer

14 June 2025

My first time of purchasing a new car, the experience was all so smooth

31 May 2025

Just after I ordered my new car I had an accident fractured my knee and the team were helpful in the extreme, collecting old car and delivering the new and taking care of all the paperwork etc.

29 May 2025

I am absolutely over the moon my new mini. The care and attention given during the handover process was outstanding

28 May 2025

Buying it was a breeze

28 May 2025

Excellent communication at all times. Beyond what might have been expected of them

19 August 2025

Good workmanship

18 August 2025

Everything is explained and i can keep informed of what stage we are at by looking at my phone.

13 August 2025

Issue was sorted and good will gesture given due to extended time taken to sort the issue.

13 August 2025

Video confirming cars structural and mechanical integrity was valuable.

11 August 2025

Excellent service

11 August 2025

Very friendly and organised

10 August 2025

Job was good but I did expect the car to be washed for the cost of the service

09 August 2025

Alexandra and Haley and the engineers worked as a team and the car returned with no problems

08 August 2025

As above

08 August 2025

Good booking system for my service and checked with me prior if any additional costs were foreseen. Friendly staff who also checked out a potential upgrade for me also

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05 August 2025

Excellent customer service

05 August 2025

Efficent friendly and knowledgeable staff. Alex super helpful and friendly . Always has a smile on her face . Easy to talk to and puts you at ease .

04 August 2025

As above

03 August 2025

No Sun Roof

03 August 2025

I was updated by Hayley regularly and the txt messaging is a great way to communicate.

02 August 2025

Service was great and professional

30 July 2025

Very thorough, but no valet as being revamped

28 July 2025

Comfortable waiting area with refreshments

28 July 2025

Good customer service with friendly and helpful staff

27 July 2025

Very satisfied

27 July 2025

Same as above.

26 July 2025

Excellent service

25 July 2025

Very pleased, lovely receptionist, but minus a star for no wash and vacuum. I understand, it was due to building work but alternative arrangements could be made

23 July 2025

Good communication, friendly staff

22 July 2025

All good

21 July 2025

Was disappointed to receive an email saying it would be valeted but then another one to say it wouldn't be

20 July 2025

All good

17 July 2025

Good service, very informative and helpful

15 July 2025

as above

14 July 2025

Very satisfied ??

14 July 2025

Updated regularly and received a video of technician going through tire, brakes etc. Very nice touch.

13 July 2025

Everyone was great

12 July 2025

On Tuesday next week my mini is being washed and valeted, in recognition of the hassle of the incident.However , Mini Hq had to intervene to get this resolved.

09 July 2025

Provide the detail

09 July 2025

The team at Swansea are fab. Nothing is ever too much trouble. I feel a valued customer and have suggested having my own parking space at the garage ??

07 July 2025

No complaints

07 July 2025

Great service at reception with strong individual care ethic shown by Alex who put our needs first at all times

06 July 2025

Tara, Alex went over and above to help

03 July 2025

Everything was done that was needed

03 July 2025

Carried out what was needed and all working as it should

03 July 2025

As above

02 July 2025

No problems. Staff excellent

02 July 2025

All went to plan.

01 July 2025

Fast, friendly, professionsal. Alex was a superstar 11 out of 10.

30 June 2025

Completed on line booking. When I got to Swansea, Alex was there to meet me and explain the process. She also pointed me in the direction of refreshments. Service with a smile and totally professional. Liked the video and report of the service.

26 June 2025

It is always easy dealing with anyone in Sytner Swansea. I think Kelly was the staff member for my last service. She was outstanding.

25 June 2025

All my issues are dealt with efficiently and staff are friendly and polite.

25 June 2025

Alex couldn't do enough for us. We had to take the car back as the problem came back. They did it all under warranty and where great at communicating what the problem was.

24 June 2025

Customer Service representative in Swansea (Alex) understood my personal circumstances and organised things for me, which could not have gone better. She is to be commended!

23 June 2025

Reception staff were excellent,professional and very pleasant

22 June 2025

Brilliant ??

21 June 2025

Service carried out as explained and on time

21 June 2025

Very efficient- waited for my service & did not take long

19 June 2025

Efficient and helpful

17 June 2025

More than helpful every step of the way

16 June 2025

Staff completed the service and whatever they had to do on the recall in good time as I had to wait around because I don't live locally. This was arranged for me even though I expected my car to be there all day. Great organising by service team

16 June 2025

As above. A premium brand should offer a car wash at a minimum..it's only a bucket and sponge

16 June 2025

I appreciated the video showing the damage to my car, this clarity and explaination was helpful and reassuring

14 June 2025

Efficient and friendly

11 June 2025

Friendly and helpful. Dealt with efficiently

11 June 2025

Superb service from Alex, very clear explanation of what was going to happen, what was covered and cost. Alex also soent time when I collected the car to help me with the Dash camera, which was not syncing correctly with my phone.

10 June 2025

Alex was great and able to accommodate the MOT and retest to suit my limited time window

07 June 2025

Very efficient and friendly. Customer service is excellent.

06 June 2025

Car was not hoovered and washed , it always was on previous services I have had especially as the service was 364.00

05 June 2025

Good communication & knowledgable and helpful

05 June 2025

Great

04 June 2025

Very accomodating and friendly

03 June 2025

I feel like the underlying issue with the car hasn't been addressed. I've been told there wasn't an issue all is fine, yet I have been living with the inconvenience of the issue for months. So I'm just waiting for the warning light to come back on.

03 June 2025

No fuss and straight forward

03 June 2025

Staff are very helpful.

02 June 2025

Work done itemised clear to understand,not pushy re.further work.

31 May 2025

Quick and keep you in contact

30 May 2025

As above

29 May 2025

27 May 2025

Service centre failed to correctly fit a "recall fault" on the air line to the turbo intake. This had been passed by the technician and checked by someone else. Had to bring the car back to service centre to have it re-fitted, 2hrs of my time wasted.

27 May 2025

Sales person knowledge of the brand was superb

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