OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 109 comments received in the last 90 days.
28 May 2025
Excellent communication at all times. Beyond what might have been expected of them
13 May 2025
Our contact, Graham Dawson, was excellent. Nothing was too much trouble, answered all our questions. We were given a good exchange deal. Handled our purchase & collection with time, courtesy & friendly person.
09 May 2025
Collecting the vehicle was a pain free experience. Bea was great and went through the set of the vehicle with me and was on hand to answer my questions.
26 April 2025
Well informed throughout the process. There were some issues with the new Mini Computer system which considerably delayed the process. The dealerships response was exemplary and real ambassadors for Mini. Tara and John were excellent throughout.
15 April 2025
knowledgeable staff
14 April 2025
The team at Sytner Swansea Mini are always extreamly friendly & professional. Their knowledge & advice is excellent. We always feel looked after throughout the process. We alway receive Five Star customer focused service.
04 April 2025
Friendly helpful and efficient service
01 April 2025
Everyone was polite and efficient
29 March 2025
Very very satisfied. The staff, as always, are extremely helpful. Nothing is too much trouble. Got no complaints. I very much like the 'personal' touch!
27 May 2025
Service centre failed to correctly fit a "recall fault" on the air line to the turbo intake. This had been passed by the technician and checked by someone else. Had to bring the car back to service centre to have it re-fitted, 2hrs of my time wasted.
27 May 2025
Sales person knowledge of the brand was superb
26 May 2025
Friendly staff and good communication
26 May 2025
The guy doing the video of underneath the car spoke fast, not clearly spoken. Didn't understand what he was saying.
23 May 2025
Everything went as planned the staff were very welcoming and helpful
23 May 2025
Kept us informed as well as giving us a video on the whole service.
21 May 2025
Every body was helpful and polite
20 May 2025
Kept me up to date all the way
20 May 2025
The team at Swansea are fantastic and nothing is ever too much trouble
19 May 2025
Great step by step explanation on video.
28 May 2025
Buying it was a breeze