About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

104 ratings and 88 comments received in the last 90 days.

31 May 2026

I'm the proud owner of my Stunning Yellow Electric Mini thanks to Leon , who listened to what my requirements were in a motor car. Graham then lead me through the final process of taking my car home from the garage

31 May 2026

Graham was very pleasant and knowledgeable. Gave lots of information without overwhelming you. Coffee and cakes very welcome- sugar hit needed! Helped to make decisions.

30 May 2026

Tara was extremely professional and informative.

28 May 2026

Leon was fantastic and made the experience very easy and enjoyable, he went above and beyond

28 May 2026

This is not a reflection on the team in Swansea but of the non existent customer service from Mini UK. Waiting weeks on end with no update and having to chase myself. Has very much put me off purchasing again after an awful experience.

27 May 2026

The whole team from Graham Dawson to Lewis Hughes were amazing throughout the whole process and even went above and beyond to help. Can't thank everyone enough for an amazing service.

25 May 2026

From start to finish Leon was very attentive and answered all the questions I had about my wheelchair and adaptions that I would need to have.

22 May 2026

Week informed and good communication

17 May 2026

Exceptional time and care taken in helping us with a smooth transaction.Tara at Mini Swansea was just so good at her job , kept us informed from day one to the day our mini was handed over, nothing was to much trouble .

14 May 2026

Friendly staff who kept me in the loop about my order. Car was ready to collect within a week which was great

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12 May 2026

Excellent service from Tara in Swansea branch

01 May 2026

Good service and very nice salesman

23 April 2026

Even though I'm a Motability customer I was treated with respect and Liam helped me through the whole process and kept me up to date on the progress

23 April 2026

Friendly , easy explanation of mini and Tara took time to show me everything about the new mini.

23 April 2026

Consistently kept up to date with my order.

14 April 2026

Tara was a star from beginning to end. Always pleasant, very knowledgeable and kept us informed every step of the way. The centre itself had a warm and welcoming feel. Refreshment were always available.

08 April 2026

Patient sales,great support on pick up , felt confident to drive away,as an elderly driver this was most important.

05 April 2026

We are very satisfied with the whole experience . The team was very friendly couldn't do enough for us had loads of patience answering all of our questions Tara Bowen was superb can't thank her enough .

03 April 2026

Excellent service

02 April 2026

Leon was very helpful and knowledgeable

01 April 2026

Tara was so helpful and kept us completely informed prior to delivery. She did à first class, comprehensive hand-over

31 March 2026

From start to finish , Tara was excellent .very warm welcome , able to answer all questions asked. Felt in very capable hands.

31 March 2026

Graham was knowledgable and kept me updated on when the car would arrive. Very friendly

27 March 2026

Tara at Sytner Swansea is exceptional, she took the right amount of time to understand my needs and had exceptional customer service from the moment we met to after I had left with the car and she gave me a follow up call within 24 hrs.

26 March 2026

Leon was our salesman who assisted us while we purchased our Mini. Leon has been extremely helpful and couldn't do enough to guide us on our first electric car purchase. Can't praise enough.??

24 March 2026

Highly professional person who dealt with me from start to finish

24 March 2026

The whole process from start to finish was seamless

24 March 2026

Leon was totally knowledgeable and professional through the whole process .

24 March 2026

The only thing that i wasn't satisfied with was that I was due to pick my new mini up on March 1st, I had an email to say I was to pick it up on the 28th of Feb which I questioned, subsequently pick up was 12th March.

16 March 2026

From the moment we walked into the show room we were made to feel welcome. The team were friendly, helpful and very knowledeable.Nothing was too much trouble and the whole experince was relaxed and enjoyable. Eccellenti service from start to finish.

12 March 2026

Leon helpful at all stages months before choosing and buying

12 March 2026

From the time I popped in to the showroom on a whim, staff were pleasant , and helpful in their support of my purchase

09 March 2026

Leon was amazing, he throughly explained everything from my first meeting with him to handover. Even calling once I had the car to check everything was okay.

08 March 2026

Excellent service from start to finish. All staff were very friendly and helpful.

07 March 2026

Leon went above & beyond to make our experience seamless from the initial phone call to driving he kept us up to date throughout the purchase. We traveled down from the midlands to Swansea and he even collected us from the train station ??????????

07 March 2026

Service was great. An easy process start to finish.

06 March 2026

We had several problems and Graham was so patient and nicr

05 March 2026

Always given detailed answers to any questions. Pleasant staff and a comfortable showroom.

31 May 2026

Friendly service...attention to detail

27 May 2026

Excellent

27 May 2026

Very helpful and friendly. Clear communication about what was being done.

27 May 2026

Polite and courteous

27 May 2026

Alex Irving was very helpful arranging my service and loan car, and the whole service experience was exceptional.

23 May 2026

Very satisfied. Alex always looks after us as customers

21 May 2026

Efficient

21 May 2026

Excellent service throughout, Graham was very helpful, knowledgeable and courteous

20 May 2026

very good prompt service

18 May 2026

Great service and product every time I visit always have a great customer experience staff polite and friendly i always look forward coming in for a service.

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15 May 2026

Really good communication.

13 May 2026

Friendly staff but I just don't know how to use the tech. All i wanted was a faster car which the Mini is but i have buyer's remorse.

11 May 2026

Efficient and friendly service

08 May 2026

The service of the car was all carried out wonderfully, but I asked for a problem with a speed warning light to be looked at and it is still coming up everytime I stop and start, doesn't affect the performance, just a bit annoying.

08 May 2026

Service and the team were excellent, helpful and polite

07 May 2026

Good communication, welcomed at reception, seen to straight away, great waiting area with tea and coffee and snacks.

05 May 2026

Amazing service from Sytner! Fast.. Efficient & communication on point!

27 April 2026

Everyone was really helpful. Great service.

23 April 2026

Car returned with fault notification without branch informing me. Informed them by phone said they would get back to me heard nothing since.

23 April 2026

Good service completed in time given

18 April 2026

Mini Swansea is a pleasure to do business with!

15 April 2026

From booking the appointment to fantastic customer service can not fault our experience

14 April 2026

Friendly staff and good facilties.

13 April 2026

I was time pressured when I came in for the service as I had a funeral to attend. I made this known to the member of staff I checked my vehicle in with. Despite this I was over 45 minutes overtime leaving the centre.

10 April 2026

Excellent service from your Sales Executive Tara and Lewis Hughes (Manager)

09 April 2026

From booking to collecting car the process is seamless and the staff professional, happy and helpful.

06 April 2026

Thank you. Quality of work is excellent. But premium main dealer charges.

05 April 2026

Polite and helpful staff provided me an area to work whilst service carried out and took no time

05 April 2026

Courteous and professional conduct. Any issues taken care of immediately.

05 April 2026

The service was quick and staff were friendly and helpful

01 April 2026

Completely satisfied, especially with the way the receptionist looked after me. Felt valued even though my mini is 10 yrs old!

01 April 2026

Completely satisfied - 5 stars

01 April 2026

Friendly and efficient service

01 April 2026

Everything went smoothly, Check in, updates and pick up. All fine. Thanks for looking after me.

01 April 2026

Everything was good.

31 March 2026

Great friendly atmosphere and everything went well. Kept up to date with any issues and a sound experience. Courteous and pleasant staff.

31 March 2026

I always look forward to the courtesy car and new BMW parts for my Mini. The customer service is always excellent.

31 March 2026

Looked after very well throughout the process

31 March 2026

Fab service thanks

31 March 2026

Great service Staff very helpfull.

31 March 2026

Excellent service of vehicle No lift home or curtesy car

31 March 2026

All satisfactory

31 March 2026

Polite staff Punctual

26 March 2026

After replacing brake discs and pads I got home and checked the wheel nuts. Most could be loosened with fingers and only one was tight enough. Shocking!

26 March 2026

Alex was totally customer focused, friendly & professional, 5 Star. Alex explained the process to have the fault rectified, arranged a timely and convenient solution.

19 March 2026

Staff friendly. Efficient service

16 March 2026

Friendly customer service

15 March 2026

Very accommodating

09 March 2026

Fantastic service

06 March 2026

Very satisfied very polite and helpful staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Swansea.

Address

375 Carmarthen Road, Swansea, SA5 8LW

Opening Hours

Mon–Fri:08:00 - 18:30
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01792 651 505

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map

Address

375 Carmarthen Road, Swansea, SA5 8LW

Opening Hours

Mon–Fri:08:00 - 18:30
Sat:09:00 - 12:30
Sun:CLOSED

Phone

01792 651 505

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map