OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
177 ratings and 121 comments received in the last 90 days.
08 March 2025
We are happy with the service we received.
01 March 2025
Everything from the booking of the car to completion was excellent
01 March 2025
Tara Bowen took a huge amount of her time to make me feel confident to drive my new mini, as i was nervous changing from a manual to an automatic
27 February 2025
Tara Bowen was exceptional. I actually used the swansea dealer because of her rather than cardiff
27 February 2025
Kept up to date
26 February 2025
Was made to feel like part of the family as soon as we walked into the place I have never had such a great time buying a new car like this before excellent customer service ????
25 February 2025
As above the staff are so helpful and friendly and our you completely at ease.
18 February 2025
Nothing was too much trouble for Tara
18 February 2025
Great service from a very pleasant Graham
09 March 2025
Helpful and obliging.
08 March 2025
Very quick and helpful. Expensive
08 March 2025
Easy and no fuss.
06 March 2025
All staff and very attentive and I didn't wait long before being seen.
06 March 2025
Very accommodating staff. Definitely service with a smile!
04 March 2025
The receptionist was run off her feet but still made sure she gave the best service
04 March 2025
Same as above.
04 March 2025
I was unaware I needed an mot until I was told it would fail unless the wipers were changed at an astronomical cost of £80
03 March 2025
Alexandera was lovely, so friendly and helpful.
03 March 2025
See above. Also, great feedback on my car's condition. Oh! And let's not forget they hoovered and cleaned the inside.
09 March 2025
Bechan always kept fully updated with the purchase and she always responded to my enquiries in a timely manner. Bechan was very professional and knowledgeable. I appreciated her sending me a video of the new car whilst I was on holiday. Very happy.