OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
134 ratings and 84 comments received in the last 90 days.
05 August 2024
Again a positive experience, with Tara going through all the features of my new car with her usual willingness and patience, taking me for a test drive, making sure I was comfortable before leaving the Centre.
05 August 2024
They were excellent
01 August 2024
Nothing to much trouble
30 July 2024
Timescales were given and adhered to, I was made to feel very valued as a customer and all aspects of the process was explained thoroughly
30 July 2024
Took the trouble to explain everything and show us all around the car and sort it out for us. It was good.
30 July 2024
Good communication and service
30 July 2024
Excellent service
24 July 2024
Lewis Hughes was amazing, he supported every step of the way and was even able to deliver the car to my house as the nearest centre to me in Pembrokeshire is an hour away in Swansea. He answered all my questions and kept me up to date constantly.
23 July 2024
Extremely satisfied with all aspects of purchase and delivery.
15 September 2024
James was excellent, took time to explain everything
15 September 2024
Service completed expeditiously and efficiently; Chloe oversaw the process very efficiently from start to finish, combining professionalism and courtesy.
10 September 2024
Pleasant, friendly and servicing all handled without issues.
09 September 2024
Booking the car in was easy, the facilities are great and the staff friendly. I especially like the videos sent by the service department showing the walk round of the vehicle.
04 September 2024
The test of complete satisfaction comes with vehicle delivery etc!
03 September 2024
Lewis Hughes was fantastic Customer service was the focus at Swansea
03 September 2024
quality of workmanship/expert knowledge and personality of service reception staff
01 September 2024
The person who deals with the mot on the front desk was very helpful
30 August 2024
Brilliant service and customer care once more.
29 August 2024
Very satisfied
11 August 2024
Great service from start to finish.