Good contact throughout.
Good contact throughout.
Kind and courteous team; I was helped throughout a difficult time with my gearbox issue and had a courtesy follow up not long after. Health check-up video was insightful and the specialist who talked me through the walkaround was great.
The car arrived early and was in immaculate condition! Apart from the little blip we had when securing the number plates everything ran completely smoothly and the car is perfect!
efficient service and able to complete everything in one go
Lewis Hughes was really amazing in dealing with the whole process from start to pick up of my new car. If there was any issues or concerns Lewis was able to respond to emails straight away even on his days off! Thanks Lewis :)
Friendly, helpful and knowledgeable staff. Great to get the video afterwards. Pleasant waiting area.
Tara Bowen at Sytner Swansea made my experience of transferring my old car to a new Mini through a PCP easy. She explained every step of the process.
Excellent engineers and showroom staff who are brilliant
See Question 1 Helpful pleasant and communicative
They managed to fit me in to a cancelled appointment as my car had gone over due to the restrictions
Hayley was very helpful and kept me in the loop at every stage. Offered solutions when car needed a lot of work to put my mind at ease.
Ticked all the boxes
Efficient done on time
Hayley arranged for my car to be collected and returned at my convenience and the work was carried out quickly
Good welcome , full explanations and able to answer my queries and good communication through out.
Hopefully problem fixed
The process was smooth from beginning to end.
Excellent service- everything explained
My wife and I were were kept informed during the whole process and felt very welcomed when picking up the car which was the first time we were able to put faces to voices.
Excellent service from the staff
Lee Hancock and the team have proved very helpful, always easy to get hold of and always very friendly. Thanks for a great service!
Most of the purchase was done remotely due to lockdown but Lewis and Owen were attentive nonetheless. Delivery was also during lockdown, but it was still made to feel a special occasion.
friendly and reliable staff
Kept in the loop, very informative.
Very informative. Kept me up to date with the delivery. Excellent service from Graham Dawson.
From booking in The loan car I had a video message to say what was happening very pleased
During the lockdown period I was provided with a time slot where Inwas able to wait in comfortable surroundings whilst my vehicle was attended to and was impressed with the Covd protocols applied at the premises. A very efficient service.
Prompt and all done satisfactory
Friendly advisors, clean car after service and no issues
Everything was perfect from start to finish, everyone kind and helpful both over the phone and in person.
Because the service was excellent
Did not attend Sytner Swansea. Ca rwas picked up from home
From ordering to pick up it was excellent
courtesy & efficiency of staff
All very safe, strict covid procedures in place
Very satisfied with Mini's efficiency
Everything ran smoothly
Everything that was done was done fine. Receptionist was good.
Very careful with the sanitiser and social distance, very good
Good communication, friendly
No problems at all from ringing about the recall on my car to getting it booked in and then having the work carried out.
My service advisor, Hayley Lambert, was excellent at keeping me up to date throughout the diagnosis and repair.
Friendly staff & kept upto date promptly
I know they did there very best to sort my mini ASAP.
Constant communication, very helpful made purchase very easy
Things ran smoothly on the day my car was booked in.
You can be frightened off from going to main dealers if you reed some forums but my experience tells me it's no more expensive than an independent specialist garage
Very informative and great follow up