Jess at Sytner Swansea, could not have been more helpful, but I will never use Sytner at Haverford West again, which is where I bought my Mini from.It was really good,but since no longer being a Mini dealer, the service has gone downhill.

Because I was refused a copy of the work completed (citing data protection) so I cannot assess whether it was serviced appropriately nor the cost charged for the unnecessary work referenced above.

Car was not washed or hoovered which I expected

Lewis Broad was polite,always replied to ALL my questions/queries and a pleasure to deal with.I rarely say that about car salesmen.My scoring of him would be 11 out of 10!

See 1 and 1b above. My only comment would be that parking is difficult - I was lucky on all occasions but it was always on a weekday.

Took 4 days to resolve the problem

Efficient booking , service and follow up!

No real complaints although the service took a little longer than predicted - hence 4 stars, not 5.

Staff very welcoming, informative and kept me up to date on the progress of my car's service.

Everyone was lovely, there was a bit of miscommunication though and I found it hard to contact the correct person all the time due to days off.

Friendly efficient a pleasure to deal with

The service receptionist was knowledgeable, polite and very helpful.

My experience at the MINI Centre in Swansea was exceptional. The Sales Executive that I had the pleasure of dealing with was Tara Bowen and what a service she delivered, informative, friendly, approachable and couldn't do enough for me.

Staff very friendly and helpful and great to have a lift home and back to the garage.

Again lovely staff at Swansea Sytner - Charlotte dealt with us

Helpful and efficient

Friendly customer service, made to feel my custom was welcomed

Everyone could not be more helpful when I asked them about an ambient light problem

Not pushy made us aware of all the options

From the start the day I picked the car up Lewis was always in touch letting me know what was happening

There was a mistake in ordering a part I had requested and subsequently the car failed its MOT requiring an additional day in the garage.I had to wait again for the car to be ready and it had not been washed .

happy

Very satisfied. Answered all the questions that I needed to know, they were very helpful. Also delivered the car quickly and was very easy

Generally professional and friendly

Maddie helped so much choosing a car and which one was right for me. We had a 48hour test drive which was amazing as you really get a feel for the car you're purchasing. Maddie kept me up to date with progress of my car and it was even ready sooner.

Friendly and efficient service

Overall everyone was lovely, but I was kept waiting for an hour. Because someone was in a meeting. My car was ready. Lack of communication I think.

I was very satisfied with customer service

Couldn't fault the service

all went ok

Friendly staff who arranged for me to be taken into the town centre and picked up again whilst the car was being serviced. Car was not quite ready at time I expected but friendly staff offered me coffee and kept me informed.

Receptionist manner could be more friendly Also had to go through central booking not local felt more like dealing with robots

The Aftersales Service agent on the desk was on her own and was trying to juggle customers as best as she could. 1 Agent in my opinion is unacceptable especially as Sytner Swansea now caters for Mini Customers traveling 60 miles like I did from Pembs

Very attentive, kept us update with the progress of our order.

Carried out scheduled service on time, car cleaned and hospitality provided whilst waiting for car ....

Lewis Hughes was very helpful, approachable and was a pleasure to do business with.

Staff were helpful from the time we entered the showroom . We have also spoken to Lewis Broad for advice after purchase of Mini .

As above a week turnaround! Amazing! Lewis Broad was attentive, clear and concise, kept me updated throughout the whole process and even though I imagine a lot of vehicles are sold from the dealer I was still made to feel super special! Thanks Lewis!

Friendly, knowledgeable staff that keep you well informed through out the whole experience.

ease of all the documents signed,went through all the controls of the car,delivery on time, staff pleasant,and made to feel welcome

Great as they kept me informed throughout

The girl on the service desk was so helpful

They did everything they said and more

The staff were very friendly, clear and informative

Very / completely satisfied !

Service advisor was very nice and friendly (Jess). However paying main dealer prices, I expected my car to be cleaned too.

The service team were excellent.

I booked the car in for 8 am and arranged a lift back - these were all organised with no problems

loved the video. Fabulous idea. Seeing is a better way to take any information on board. Makes the procedure self explanatory.

Polite staff, prompt service